FAQ PAGE
You probably have a million different questions you want to ask us. So, to save you time, we have listed the most frequently asked questions which we receive from people interested in our products. If we haven’t answered what you were looking for, please feel free to contact us.
We are more than happy to create a package from you tailored for your club – we must state that the camera must be Sony, otherwise our zoom controls will not be compatible. The camera model must have also been manufactured any time after 2014 due to the outputs on the camera changing at this time. Please email us with your existing equipment so we can create a package that works for you: hello@capturemast.co.uk
Absolutely, we give a bulk discount on any orders of two or more masts purchased in one sale. Contact us for a quote – hello@capturemast.co.uk
Yes, we can – we class this as a combo deal. Contact us & we can give you a quote – hello@capturemast.co.uk
A head, that contains a fluid chamber within its design, to dampen the sudden movements and vibrations of the camera.
A well-built fluid head will allow you to achieve the smoothest of movements. You’ll achieve clean stopping and starting, and be able to do smooth pans without any jerkiness.
Any offers will normally be found on our social media pages @capturemast. We also offer a brand exposure discount package which does include a discount on any CaptureMasts or CaptureClamps purchased. Email us quoting the brand exposure & we will send you more details. We also offer further discounts on more than one mast or clamp package purchased.
Yes, you can purchase directly from our accessories page – ACCESSORIES
We sell TWO filming mast packages, with each of them having benefits to suit you. Generally
speaking, in all packages you will receive the full kit including the following:
1x sports mast
1x camera & camera case (for specific model please see shop)
2x 5hour batteries
1x motorhead (smooth pan/tilt)
1x 7inch monitor
1x monitor clamp & pan bar
1x CaptureMast zoom remote
1x equipment bags & mast holder
2x chargers (monitor & camera)
1x cable sleeve protector & all cables required
1x memory card & memory stick
1x monitor waterproof cover
1x pan bar waterproof cover
1x pan tilt remote cover
1x camera rain jacket
2x sandbag covers
Also a welcome pack, instruction booklet, complimentary demo & a demo video (so you can
share to all your colleagues)
The biggest difference between the lightweight & Elite is the mast itself. Both are
made from different materials. The lightweight is exactly what it says it is & is perfect for
those hot countries where wind isn’t an issue. It is a great asset to a club who wants a basic
filming package where analysis isn’t an issue. In terms of the Elite package – fantastic
for harsher weather conditions & is most definitely our best seller. The camera is also 4K and
provides a very high quality picture.
We have sponsored clubs of all levels and are always keen to work with more teams. It is in
our best interest to promote the brand via club advertisement so drop us a message with your
sponsorship packages & we can negotiate a deal with one of our packages. CONTACT US
This is exactly what we design the masts for, both models are still light enough to fit into your car or your minibus. The lightweight weighs 5KG and the Elite package weighs 11.5KG. Portable and robust so you can take to any away games. Even though we consider the ‘heavy duty’ as heavy duty, it is still light enough to fit in your car or minibus & away you go. The lightweight package weighs 5KG and the elite development weighs 11.5KG.
Yes, you can now buy additional parts to add to your existing equipment – head over to our
accessory page on our website to see our additional products.
Warranty is standard 3 months from the date of delivery however you can buy a year by year
warranty if you wish at an additional £100 per year. We are very responsive to any problems
that may occur so we are always on hand to solve any problems that you have and will try our
very best to help, within the warranty timeframe or not.
Alike most technology, the camera itself isn’t waterproof however we now have tailored waterproof covers to fit every single electrical component on the mast that could potentially get damaged during a heavy rainfall. It’s absolutely crucial that everything is protected from any weather condition, that’s why we’ve got you covered (quite literally) – A rain jacket is provided for the camera and fits over the motorhead so will completely protect all cables & camera at the top of the mast. A cable sleeve is included in the package to protect all your cables. For the bottom of the mast, we now provide tailor designed CaptureMast covers for your monitor, pan/tilt remote & pan bar so you have everything you need in terms of protection for the mast. To keep the mast balanced in the wind we now provide CaptureMast sandbag covers to fit over the legs of the mast, keeping your equipment extra sturdy & preventing any accidents from happening.
If you would like to purchase without a camera this is completely fine, however please
contact us beforehand to tell us either what your current camera is or which camera you are
wanting to purchase separately so we can tailor a package that fits with your requirements.
This is simply because we need to make sure all cables will be compatible with what you
have.
Of course, we understand that certain clubs have certain requirements and may want a
certain model of camera due to their analysis or broadcast needs, so we can certainly build a
package including the camera you want. Please note, the camera must be Sony or Canon as
our set-ups are only compatible with these brands.
The answer is yes, you can live code with any form of capture card or HDMI splitter. We also sell them as an additional accessory on our accessories page. Simply plug your HDMI cable into your card and then from the card straight into your laptop. You can then see the footage via OBS free software & can live-code from there.
You can either book in for a demo which cost standard £160 due to travel expenses & time,
OR to make it easier (and cheaper) for you we now have free demo videos to give you a
further insight to the set-up of the equipment and exactly what you get in the packages.
TAKE ME TO THE DEMO PAGE
Drop us an email – hello@capturemast.co.uk