FAQ PAGE
You probably have a million different questions you want to ask us. So, to save you time, we have listed the most frequently asked questions which we receive from people interested in our products. If we haven’t answered what you were looking for, please feel free to contact us.
Absolutely, we give a bulk discount on any orders of two or more masts purchased in one sale. Contact us for a quote – hello@capturemast.co.uk
We sell three filming mast packages, with each of them having benefits to suit you. Generally
speaking, in all packages you will receive the full kit including the following:
1x sports mast
1x camera & camera case (for specific model please see shop)
2x 5hour batteries
1x motorhead (smooth pan/tilt)
1x 7inch monitor
1x monitor clamp & pan bar
1x CaptureMast zoom remote
1x equipment bags & mast holder
4x waterproof covers
2x chargers (monitor & camera)
1x cable sleeve protector & all cables required
1x memory card & memory stick
Also a welcome pack, instruction booklet, complimentary demo & a demo video (so you can
share to all your colleagues)
The biggest difference between the lightweight & heavy duty is the mast itself. Both are
made from different materials. The lightweight is exactly what it says it is & is perfect for
those hot countries where wind isn’t an issue. It is a great asset to a club who wants a basic
filming package where analysis isn’t an issue. In terms of the heavy duty package – fantastic
for harsher weather conditions & is most definitely our best seller. The camera is also 4K and
provides a very high quality picture. From that to the elite version, the elite allows more
coverage of the pitch so benefits teams that don’t have much space filming between the
sideline and the pitch. This package provides a 360 pan/tilt.
We have sponsored clubs of all levels and are always keen to work with more teams. It is in
our best interest to promote the brand via club advertisement so drop us a message with your
sponsorship packages & we can negotiate a deal with one of our packages. CONTACT US
This is exactly what we design the masts for. Portable and robust so you can take to any away
games. Even though we consider the ‘heavy duty’ as heavy duty, it is still light enough to fit
in your car or minibus & away you go. The lightweight package weighs 5KG & both the elite
development and heavy duty weigh 11.5KG.
Yes, you can now buy additional parts to add to your existing equipment – head over to our
accessory page on our website to see our additional products.
Warranty is standard 3 months from the date of delivery however you can buy a year by year
warranty if you wish at an additional £100 per year. We are very responsive to any problems
that may occur so we are always on hand to solve any problems that you have and will try our
very best to help, within the warranty timeframe or not.
Alike most technology, the camera itself isn’t waterproof however we do provide a waterproof
cover for the camera and motorhead and also two waterproof covers for the zoom remote &
the back of the monitor (the front of the monitor already has a protective hood for rain and
sunglare) the mast itself is fine in all weather conditions & all cables are protected with the
CaptureMast cable sleeves (see accessories page). Both equipment bags are also
waterproof so can be to and from destinations in all weather conditions.
If you would like to purchase without a camera this is completely fine, however please
contact us beforehand to tell us either what your current camera is or which camera you are
wanting to purchase separately so we can tailor a package that fits with your requirements.
This is simply because we need to make sure all cables will be compatible with what you
have.
Of course, we understand that certain clubs have certain requirements and may want a
certain model of camera due to their analysis or broadcast needs, so we can certainly build a
package including the camera you want. Please note, the camera must be Sony or Canon as
our set-ups are only compatible with these brands.
You can either book in for a demo which cost standard £160 due to travel expenses & time,
OR to make it easier (and cheaper) for you we now have free demo videos to give you a
further insight to the set-up of the equipment and exactly what you get in the packages.
TAKE ME TO THE DEMO PAGE
Drop us an email – hello@capturemast.co.uk